Terms and conditions

  1.         Company, Contact

1.1 The online store operated on the Internet at  www. seedlife.ro  is owned by Interpharm Bio Cosmetics SRL., based in Focșani, Str.Fundatura Central Commission no.72-74, registered at the Trade Register under no. J39 / 394/2002 having CUI: RO 14888847, hereinafter referred to as IBC.

1.2 The customer can contact the entity that owns the store, as follows:

- at Interpharm Bio Cosmetics SRL: Focșani, Str.Fundatura Central Commission no.72-74

- by phone: 0337.100.247

- by e-mail to:  office@interpharm.ro

- through the contact form on the online store's website.

2.  General rules for using the Seedlife online store

2.1 The online store can only be used by people who are at least 18 years old.

2.2 Anyone under the age of 18 may use the online store only with the consent of their parents or legal guardian.

2.3 Anyone who registers and purchases in the online store provides their personal data and agrees that they will be processed by IBC under the conditions defined in  Privacy Policy .

2.4 To confirm the correctness of the data  provided in the process of registration in the online store, the Customer receives an e-mail with the request to confirm his data.

3.  Placing the Order

3.1 Orders are accepted by  www. seedlife.ro

3.2 Products in the online store are specifically listed. The website includes information about product features, brochures and their prices.

4.  How to buy in the online store - detailed guide

4.1 After selecting the desired product, the Customer must select the "Add to cart" option.

4.2 The product is automatically added to the "Shopping Cart", the icon of which is visible on the navigation bar at the top right of the page. The Customer can check the Shopping Cart at any time by clicking on the "Check Cart" icon, which opens a separate window showing all the Products selected by the Customer.

4.3 By selecting the "Order" option, a page will open in which the Customer will have to enter all the data for the conclusion of the transaction and the delivery of the products.

4.4 After logging into the online store, the customer gains access to additional options in his panel, namely: order history, the ability to see the status of the most recent orders, the ability to save the delivery address, the ability to receive the latest information on to the products in the store.

4.5 When selecting the delivery method (with delivery to a specified address or to a selected Reserved point of sale) and entering all the necessary details (including billing details, if necessary), the method of payment must also be chosen.

4.6 The customer can choose online payment (card payment or transfer via PayPal or PayU) or cash payment upon delivery.

4.7 The order is completed by clicking on the "Order and Pay" icon.

4.8 After activating the “Order and Pay” icon and if the Customer has chosen online payment - after making the payment via PayPal or PayU, the Customer is redirected to the page confirming the order; from this page you can either continue shopping or go to the order summary.

4.9 If online payment has been chosen as the payment method (bank transfer or payment by card via PayPal or PayU), payment must be made immediately after the order has been placed. If the LPP or the entities participating in the transaction (PayPal or PayU) do not receive the payment, the order is considered not to have been executed correctly, which means that it will not be processed and there is no contract. In this case, the Customer will have to place a new order.

4.10 At any stage of placing the order, until payment is made, the Customer may cancel an Order by interrupting the process and leaving the website. An order whose placement has not been completed, will not be processed and will not give rise to any obligations for the owner of the online store.

4.11 Immediately after completing the order, the Customer will receive an e-mail confirming the order, at the address he specified in the registration details. The email will contain an individual order number that can be used, for example, to check the status of the order. The confirmation will include a summary of the Products, the price and method of payment chosen, as well as the place, method and costs of delivery. Until the order is confirmed, the owner of the online store has no obligation to deliver the products to the Customer.

4.12 LPP may contact the Customer, either at the e-mail address or telephone number indicated, in order to clarify any doubt, to confirm the execution of the order or regarding any problem related to the processing of the order.

5.  Prices

5.1 The prices in the online store, set in lei, are gross prices, including VAT.

5.2 The price of the product is increased by the delivery charges, highlighted separately, which depend on the method chosen for delivery.

5.3 The price shown in the completed and placed order, as subsequently confirmed by the order confirmation email, is the final price, mandatory for both IBC and the Customer. The price shown in the completed, placed and confirmed order will not change, regardless of whether after that time IBC changes the price of those Products or conducts certain promotional campaigns, which also include the Products.

5.4 IBC reserves the right to change the price of existing products in the online store, to launch new products, to launch and cancel special offers or to modify them, in accordance with the provisions of the Civil Code and other applicable laws.    

6. Availability of ordered products

6.1 All products offered in the online store are in stock.

6.2 Although the store owner constantly ensures that all products on the website, marked as such, are available, there may be exceptional situations (for example in the case of simultaneous orders; in the case of technical defects in the management of the online store, etc.) in that a product is still unavailable so that the order cannot be accepted. In such a case, the Customer will be informed that the order could not be processed. 

7. Unable to process an order

If a product is not available in stock or the order cannot be processed for any other reason, the Customer will be notified by e-mail or telephone of any processing issues and possible solutions.

  8. Delivery

8.1 If the Customer chooses to pay in cash on delivery, the processing of the order begins immediately after the placement. If the Customer uses an online payment method,     order processing starts after the crediting of the IBC account has been confirmed with 100% of the amount due for the order - this is the moment from which the delivery time of the products to the Customer starts to run. 

8.3  After the Customer has received the e-mail confirmation of the order, it will be delivered by us to the Courier  and will be delivered to you by the Courier within an estimated 3-5 days  from the order confirmation or when the IBC account is credited with 100% of the order value in the case of online payments.  If fast delivery is selected, the order is assigned with priority. Delivery time may be longer during special campaign periods. Working days are from Monday to Friday, except public holidays.

Upon delivery by us of the Order to the Courier you will receive a notification to this effect by e-mail or sms at the address or telephone number provided. If for any reason the above delivery time cannot be met, you will be contacted by e-mail and informed of the actual delivery time.

You will be contacted in advance by Curier for delivery, to whom we agree to provide your contact details for this purpose. Upon receipt of the Order, you will present a valid ID and sign the AWB / receipt.        

If the package fails to be delivered after two attempts, the package will be returned to us, and you will bear the costs and consequences of the return. 

8.4 Delivery will be made through the Courier chosen at its discretion by IBC.

8.5 The delivery charges are those mentioned in the special section at the time of completion and placement of the Order, as subsequently confirmed by the confirmation email. By completing and placing the Order you agree to pay these fees together with the Price of the Products. The delivery fee applies for each package.

9. Billing and payment

Based on the data provided when registering the Account, the owner of the online store will issue the invoice to the Customer in electronic format and will send it to the Customer at the e-mail address provided by him. The customer declares that he understands and expressly accepts such a billing method.

Payment may be made exclusively in the manner indicated in the ordering procedure, respectively:

  9.1 Cash on delivery of the package. Payment is made to the Courier's representative upon receipt of the package.

9.2 Bank transfer: IBC accepts fast transfers. In the case of fast transfers, the Client is securely redirected to the payment operator's website, and then from the payment operator's website to the website of the selected bank in the list, in order to transfer the money. The payment transaction takes place between the Customer and the selected payment operator.

9.3 IBC does not accept traditional transfers, so the Client will not receive any bank account number to transfer the money to, e.g. by warrant at a post office.

9.4 Card payment: The customer must have a card that allows him to make payments online (the customer must check with the card issuing bank to what extent it meets these requirements). The payment operation is performed between the Client and the Client's card operator.

Your card / account will only be debited after you have completed and placed your order. For your security, all transactions are encrypted. Once the card transaction is approved, the payment amount is immediately blocked on the card / account and will be debited from your account as soon as the seller confirms your order confirmation via email. If, for whatever reason, the card transaction fails / is not completed, your order is automatically canceled and the store owner has no obligation to you. In this case, you will need to resume the ordering process and provide a valid means of payment, among those accepted, shown in the order procedure.

In all cases where payment is made online, bank charges of any kind (eg transfer, foreign exchange, etc.) are borne by you and are not included in the price / delivery charges. For information related to these fees, please inform the bank issuing the payment instrument / banking service provider in advance.

Gift cards or shopping cards are not accepted as forms of payment!

9.5 Please be careful when e-mails  phishing tip!  Please note:

The owner of the online store will never notify you that he has changed the account for making payments and that a traditional transfer is required.

IBC will never ask you to provide your bank details, card details or similar information by email or telephone, nor will it contact you by phone or send you an email indicating another bank account. make the payment or request payment by post or other traditional payment method.  In the event that you receive such a request - you do not need to make the payment or reply to the email, but forward it, unmodified, to IBC at  office@interpharm.ro.

Information about making a payment will be requested from you by IBC only exceptionally as a result of a request from us or when problems arise with an order placed by you when we request personal data from you. e-mail, we will always ask you to contact us by phone before delivery or write to us, using the contact details provided in the Contact section.

If you receive a message requesting (apparently) specific personal information from us via a link, please do not reply, do not respond to the requests, do not click on the link and delete the email immediately as it is possible phishing e-mail aimed at identity theft and / or infecting your computer with a virus / other cyber attack. 

10. Time to close the sale. Transfer of ownership and risks

10.1 Information available on the website  w ww.seedlife.ro  does not constitute an offer within the meaning of the Civil Code, does not constitute a pre-contract or other commitment of IBC towards the Client.

The sales contract is considered concluded only when the Customer receives by e-mail from IBC the confirmation of the Order.

10.2 The transfer of ownership and risks to the Products occurs at the time of delivery of the package containing the Products, subject to full payment of the Price and delivery charges.

11. Warranties

For the Delivered Products, the Seller warrants in accordance with the law, the Products being accompanied by appropriate mentions / leaflets in this regard.

12. The right of withdrawal of the Client from the Contract. Product Return. Return of Price and delivery charges.

12.1 The Client may withdraw from the Contract, by unilateral termination, within 30 days, without the need to invoke any reason.

12.2 The right to withdraw from the contract expires within 30 days from the day of delivery (the day of receipt of the package, by the Customer or by a third party designated by the Customer and other than the carrier, as stated on AWB / proof of receipt issued by the Courier). The date of delivery of the package and the day when the deadline expires, enter into the calculation of the 30-day deadline

12.3 If he decides to withdraw from the Contract, the Client is obliged to notify IBC, by one of the following methods:

- by mail to the address Interpharm Bio Cosmetics SRL: Focșani, Str.Fundatura Comis Centrala nr.72-74

- by e-mail to the address  office@interpharm.ro

-by printing, completing and sending the return form available in the Shopping Guide section / Complaint Form field; In any case, this is not a mandatory method.

  - by filling in the online return form available in the Customer panel for any order; If this form is used, Customer will receive prompt confirmation that IBC has received its notice of termination.

Please note: Each method of sending the notification is allowed and all are equally effective. IBC recommends the online form available in the Client panel, just because it's a quick and easy way.

12.4 In order to be sure of the termination of the contract in time, it is sufficient for the Client to send the notice of termination before the expiration of the term.

12.5 In the event of termination / withdrawal from the Contract, within a maximum of 14 (fourteen) days from the date of return of the Products and their accessories, in proper condition, as set forth in these Terms and Conditions, IBC will refund their price without undue delay to Customer. as received  and the delivery fee paid by the Customer to the Courier for the delivery of the Products (except for the additional costs arising from the Customer's choice of a delivery method other than the usual cheaper one offered by IBC). If the Customer chooses to keep certain Products and only partially cancel the Contract / Order, the delivery fee will not be refunded.

12.6 The refund of the Price and the fees paid by the Customer for delivery will be made in the same way as these amounts were received in the initial transaction, unless the Customer agrees otherwise and the payments received in cash upon delivery, which will be refunded. always to the Client by bank transfer, in the account that the Client is obliged to mention in his form / e-mail / letter. In all cases, the Customer will not bear any costs related to the refund.

12.7 IBC may defer the refund until it receives the returned product or until the Customer provides proof that the returned product is in proper condition, whichever occurs first.

12.8 In case of withdrawal / denunciation, made in compliance with the time and form requirements shown above, the Customer is obliged to return the Products in the proper condition in which they were received, unmodified, unused (with the seal of the stopper intact), in all cases undamaged. , with the labels intact, in the packaging in which they were received,  within a maximum of 14 (fourteen) days from the announcement of the withdrawal decision (the day of the announcement of the withdrawal and the date of the expiry of the deadline, entering into its calculation.

12.9 The products can be returned at the Customer's choice at his cost through a courier chosen by him or through the Courier chosen by IBC at IBC's cost. In order to benefit from the free return shipping, the Customer must complete the contract withdrawal / cancellation form available for each order in the Customer panel.

12.10 The examination of the condition of the returned products, in order to see to what extent they are compliant, will be carried out by the Seller within 14 (fourteen) days of receipt, the Customer being informed within this period by e-mail in case of non-conformities. / cancellation of the amount to be reimbursed. The customer agrees to this procedure.

12.11 In case the returned Products are non-compliant (see art.12.8), the Products will be returned to the Customer, at his cost, accompanied by a note explaining the non-conformity, without any other obligation on the part of IBC.

12.12 The Client will also be informed about the return solution and the solution adopted according to the above, by e-mail, at the address provided at the user's registration.

12.13 In the event that IBC reimburses the Price and delivery charges, the provisions of the relevant section of these Terms and Conditions will apply accordingly.

14. Canceling an order

14.1 The customer may cancel an order.

14.2 The customer can cancel an order on his own for 15 minutes after placing the order, in the Customer panel in the "My Orders" section by typing the "Cancel order" option placed next to the "Order" option.

15. Miscellaneous

Proof of purchase accompanies each product purchased.  The customer can download the invoice from the Customer panel. IBC will not be liable for incorrect data provided by Customer.

15.1 Processing of personal data

The customer's consent to the processing of personal data is voluntary, but the refusal to provide consent to the processing of personal data makes it impossible to register and purchase from the online store. Any information on the processing of personal data can be found in the section  Privacy Policy .

15.2.  Processing of personal data for marketing purposes

The customer may agree that the processing of personal data and the transfer to a third party will be done for the purpose of receiving commercial information from IBC, for example regarding special offers.

16. Liability

IBC's liability - in the event of intentional or gross negligence breach of the Terms and Conditions and / or the Contract: IBC as the seller and owner of the online store will be liable for losses which are a direct and reasonably foreseeable consequence of such breach .

In any case (excluding liability for damages to the life and / or bodily integrity of a person) the maximum liability to the Customer for any loss or damage that occurs in connection with an Order is limited to the total price of that Order.

IBC is not responsible for infecting a User / Customer computer with computer viruses, for cyber attacks of any kind, for losing the User / Customer data on its devices or damaging any hardware or software belonging to it.

Also, IBC is not responsible for phishing emails or partner links that may appear on the website at any time.

User / Customer Responsibility: The User / Customer is responsible for maintaining the confidentiality of his / her Account data (user / e-mail and password), for managing the access to the Account and for the activity carried out through the Account, as well as for browsing the websites and links. partners. Also, the User / Customer is solely responsible for the reality / accuracy / integrity of any and all data provided to the owner of the store and for any damage caused to him by non-compliance with these Terms and Conditions and / or  of the Contract.

17. Intellectual property

The entire content of the website, including but not limited to logos, graphics, commercial symbols, still / dynamic images, text and / or multimedia content, is the exclusive property of IBC.

The User / Customer is not permitted to copy, reproduce, distribute, publish, transfer, modify, alter, use, link to, display, or include any element of the Website in any material of the User / Customer or any third party,  for any purpose other than to conclude / execute a Product Contract and to inform about the Products marketed on the website, without the prior written consent of IBC in this regard.

If the User / Customer transmits / transfers to the owner of the online store any information or content (including logos, graphics, commercial symbols, still / dynamic images, text and / or multimedia content) this will not create any obligation for IBC, unless there is prior written agreement of the parties to that effect.

By accessing these Terms and Conditions, the User / Customer understands and accepts that any use of the Website and its content for purposes other than those expressly permitted under the Terms and Conditions / Contract is expressly prohibited.

18. Force majeure. The fortuitous case

Neither party shall be liable for any breach of its obligations under the Contract or as set forth in these Terms and Conditions, if such failure to perform in a timely and / or appropriate manner is wholly or partly due to force majeure or fortuitous event. Force majeure is the external event, unpredictable, absolutely invincible and inevitable. The fortuitous case is  an event that cannot be predicted or prevented.

If within 30 (thirty) days from the date of occurrence, force majeure or fortuitous event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without any of them being able to claim from the other. damages.

19. Applicable law. Jurisdiction

These Terms and Conditions, as well as the Contract are subject to the provisions of Romanian law. In case of disputes, these will be resolved by the competent court at the IBC headquarters, the User / Customer expressing his agreement regarding this choice of jurisdiction.

20. Final provisions

If, for any reason, any clause in these Terms and Conditions is found to be void, unenforceable or invalid, it will be replaced by a valid clause, as close as possible to the meaning of the original clause.

The invalidity / ineffectiveness of a clause / provision of these Terms and Conditions and / or the Agreement will not affect the validity / applicability of the other clauses / provisions, which will continue to apply unchanged.